Making a Connection
by
Leveraging Communication Styles
Recognize Styles. Adapt with Confidence. Connect with Purpose.
Created by Maureen Bertolo, M.Ed., CPC
Your communication style influences every interaction, written or verbal. Within two minutes, people will either connect with you or disengage. This course goes beyond awareness, guiding you to lasting behavior change.
What Makes This Course Different
This Course
- Guides you from recognition to real change.
- Practical tools for written and verbal interactions.
- Behavioral change that sticks.
- Treats every interaction as a high-stakes moment.
Traditional Approach
- Builds awareness of your style.
- Theory-heavy, application-light.
- Insight fades after the workshop.
- Treats communication as a concept.
You will learn to:
Connect within 2 minutes.
Adapt to any style with confidence.
Drive efficient outcomes.
Communicate with respect.
Make every interaction count.
Build meaningful, authentic relationships.
What You’ll Learn
At the end of this course, you will be able to:
- Describe your Communication Style Archetype’s strengths, value, impacts on others, challenges, and influences on workplace effectiveness.
- Apply the Connecting Model™ and practical strategies to recognize, flex, and adapt your communication style to build meaningful, authentic connections across diverse situations.
- Recognize different communication styles and select effective strategies to establish and maintain connections in both spontaneous and planned interactions.
- Use the Styles at a Glance Matrix to proactively prepare for and confidently navigate anticipated style-related challenges in any interaction.
- Implement your Achievement Plan for Change to turn course insights into real-world behavioral change.
What You’ll Experience
During this course, you will complete:
- The Connecting Through Communication Styles Assessment Questionnaire and review your personalized 50-page Report.
- Ten Learning Modules featuring proven models and strategies, actionable techniques, practical tools, best practices, self-reflection and situational analyses exercises, workplace application activities, and knowledge assessments.
- A comprehensive final knowledge assessment.
Audience
- Professionals in diverse roles and environments, seeking to achieve one or more of the benefits listed below.
Applications
The following list provides examples of how this course is successfully applied personally, professionally and organizationally.
- Integration into leadership, team and workforce development programs and individual courses (e.g., Leadership, coaching, teamwork, communications, conflict, change management, team development, facilitation and training, customer service and project management.)
- Professional development opportunity to enhance effectiveness in existing roles while preparing for future roles.
- Strengthen team and organizational effectiveness by recognizing, valuing and capitalizing on diverse communication styles.
- Opportunity for recertification CE Credits through your certifying organization.
- Progress a team through the Forming stage of team development.
- Increase individual and team emotional intelligence in the areas of Self-Awareness and Relationship Management.
Benefits
Learning how to Leverage Communication Styles will…
- Improve interactions, strengthen adaptability, and create measurable results.
- Enhance an individual’s presence, credibility and influence.
- Increase effectiveness in conversations, presentations, and meetings.
- Elevate your confidence in navigating conflict, engaging in difficult conversations, coaching others, and where applicable delegating efficiently.
- Build stronger, more meaningful and authentic relationships across teams and stakeholders.
- Strengthen trust, collaboration, and team performance through more intentional and responsive communication.
- Reduce communication breakdowns, improving productivity and accelerating decision-making.
- Foster a culture of engagement where people feel seen, valued, and heard.
- Advance communication practices for remote and hybrid teams.
Materials
- Certificate of Completion.
- Coaching Cue Cards™.
- Printable & Downloadable Documents.
- CE Credit Documentation.
Logistics
- Modality: Self-Paced – Online
- Duration: 3 Hours
- Knowledge Level: Basic / Intermediate
- Prerequisites: None
- Price: $149/Per Person – Contact us for team pricing.
- Delivery: Online – Delivered through the My Desk Coach™ Learning Management System (LMS). Click the My Desk Coach link to learn about system Accessibility, Features, and Functionality.
- Facilitator / Author: Maureen Bertolo, M.Ed., CPC
What Participants Say
“I recently completed the course Making Connections by Leveraging Communication Styles and found it to be both insightful and practical. The course helped me better understand my primary communication style, recognize the strengths, and identify opportunities to adapt my approach when working with others. … I would recommend this course to professionals who regularly engage in meaningful discussions, collaboration, and negotiations.”
“I have an engineering degree and an MBA, and through all of that formal education we never learned the keys to everyday communication. … The Making a Connection course brought together the fundamentals of all of those, plus additional fundamentals that were hugely beneficial.”